Pool game Privacy Policy — How is your information kept secure?

What types of information do we collect?

When you use the pool game platform, we collect certain necessary information to improve service quality and keep your account secure. During registration, your name, email address, mobile number, and date of birth are collected. While using the service, your login activity, gaming history, and transaction details are automatically recorded. Your device type, operating system, and browser information may be collected for technical support purposes. We only collect information that is genuinely necessary for operating the service.

• Identity information: name, email, phone number, date of birth.
• Financial information: payment methods and transaction records.
• Technical information: IP address, device details, browser type.
• Activity information: time spent on site, pages visited.

How is the collected information used?

Collected information is used only for specific and lawful purposes. It is essential for verifying your account, processing transactions, and providing customer support. User data is analyzed to maintain platform security and prevent fraudulent activity. We use information to improve your experience and send relevant notifications. Stored data may be necessary to fulfill legal obligations or resolve disputes. We never sell your information to third parties for advertising purposes.

• Account management and verification.
• Payment and withdrawal processing.
• Fraud detection and prevention.
• Improving and personalizing our services.

Is information shared with third parties?

We never sell your personal information or share it with unauthorized third parties. However, limited information may be shared with specific trusted service providers necessary for operating the service, such as payment gateways or technology partners. These partners are bound by strict confidentiality agreements and may only use the data for designated purposes. Information may be disclosed in response to lawful requests from legal authorities in Bangladesh. Additionally, in the event of a business merger or acquisition, data may be transferred to the new operator, though this policy will remain in effect.

• Authorized gateways for payment processing.
• Government authorities under legal obligation.
• Cybersecurity partner (limited technical data).

How secure is your data?

The pool game platform uses state-of-the-art technology to protect your information. All data transmissions are secured via SSL/TLS encryption, making third-party interception virtually impossible. Our server infrastructure undergoes regular security reviews, and suspicious activity is automatically detected. User passwords are never stored in plain text; they are kept as encrypted hashes. In the event of a security breach, we are committed to notifying affected users as quickly as possible.

User rights & controls

You have full control over your own information. At any time, you may contact our support team to view, correct, or request deletion of your stored data. To opt out of marketing communications, use the unsubscribe link in any email. Even after account closure, certain information may be retained for a specified period due to legal obligations, but it will not be used for any commercial purpose. For self-exclusion or responsible gaming requests, Responsible gaming View the page.

• The right to access and correct your own information.
• The right to request deletion of your data.
• The right to opt out of marketing communications.
• The right to object to data processing.

Cookies & tracking technologies

Cookies are used to enhance your browsing experience on our website. Cookies are small data files stored in your browser that help remember your preferences on future visits. We only use functional and analytical cookies — there are no third-party advertising tracking cookies on our site. You can disable or delete cookies at any time through your browser settings, though this may limit some platform functionality. Session cookies are automatically deleted when the browser is closed, while long-term cookies expire after a maximum of 12 months.

What happens if the policy changes?

Pool game reserves the right to update this privacy policy at any time. Advance notice of significant changes will be sent to your registered email. Continued use of the platform after any changes will be considered your acceptance of the updated policy. The date of the latest update will always be noted at the top of this page. If you have any questions or concerns, contact our support team — we are always here for you.