Secure Account
Mobile Friendly
24/7 Support
Fast Deposit
slots & bingo
Transactions in BDT
Millions of Players
Encrypted Security
Secure Account
Mobile Friendly
24/7 Support
Fast Deposit
slots & bingo
Transactions in BDT
Millions of Players
Encrypted Security
What would you like to know?
The most common questions about pool game are organized in the sections below. Click on each section to find the relevant answers.
Account & Registration
Questions about Sign Up, Login & Profile
Deposit & Payment
Deposits, Withdrawals & Payment Methods
Games & Game Lobby
Information about slots, bingo, and the game lobby
Support & Security
Customer Care, Account Security & Policies
Questions about Account & Registration
Opening an account at pool game is completely free and takes just a few minutes. You will need to provide an active mobile number and a valid email address. You will also need to enter your name, age, and set a password in the registration form. Any individual of legal age (18+) in Bangladesh can create an account. The entire process can be completed easily from a mobile device. Once registration is complete, a confirmation message will be sent to your phone.
If you forget your password, click the "Forgot Password" option on the login page. A reset link or OTP will be sent to your registered email or mobile number. Use the OTP or link to set a new password. Your new password must be at least 8 characters long, and a combination of numbers and letters is recommended. A confirmation message will be sent to your email once the password has been reset. Contact our support team if you encounter any issues.
No, according to pool game's policy, each individual may only operate one account. Creating multiple accounts is against the platform's terms of use and may result in account suspension. You can enjoy all games, offers, and benefits with a single account. If you are experiencing any issues with your existing account, please contact support — we will help resolve it. To keep your account secure, do not share your login credentials with anyone.
Any questions about deposits & payments?
pool game supports all popular payment methods in Bangladesh. You can easily deposit funds via bKash, Nagad, and Rocket. Bank transfer and card payment options are also available. All transactions are completed in Bangladeshi BDT (৳), so there is no hassle of currency conversion. For more details on deposits, please visit our Deposit Visit the page.
The minimum deposit amount at pool game is kept very low so that players of all levels can get started easily. The minimum amount may vary slightly depending on the payment method. Deposits made via mobile banking are generally reflected in your balance instantly. To learn about specific deposit limits and terms, please visit our Deposit page or contact the support team. Your balance is secure and managed over an encrypted connection.
Your account balance is usually updated within just a few minutes after a deposit. If more than 15 minutes have passed and your balance has not been updated, please collect your payment receipt or transaction ID. Then contact our support team and share the necessary details. Our team will promptly verify the matter and provide a resolution. We are available 24 hours a day to assist with any deposit-related issues.
Everything You Want to Know About Playing Games
pool game offers a variety of games for entertainment. From popular slots games to bingo, all types of options are available in our game lobby. Every game runs smoothly on mobile devices and has been designed with Bangladeshi users in mind. New games are added regularly to keep the experience fresh. To view the full list of games, visit our Game Lobby Visit the page.
Yes, pool game is fully mobile-friendly. Any game can be played effortlessly from both Android and iOS devices. The entire platform can be used through a browser alone, without downloading a separate app. Our responsive design automatically adapts to fit any screen size. Games run smoothly even on low internet speeds, making it convenient for users across all regions of Bangladesh.
Participating in bingo games is very easy — simply log in to your account and go to the Bingo section. Enter your preferred room, purchase tickets, and wait for the game to begin. Many players participate together in each round, making it even more exciting. To learn more about bingo game rules and strategies, visit our bingo Visit the page. Special assistance is also available for new players.
Support & Security Queries
pool game's customer support team is available seven days a week, twenty-four hours a day. You can send a message directly by email to [email protected]. Our team typically responds within a few hours. We provide priority assistance for urgent account-related matters. When contacting support, clearly describing your account details and the nature of your issue will help us resolve it faster.
pool game applies the highest security measures to protect user data. All data is secured through SSL encryption. Your personal information is never sold or shared with third parties. To learn more about our privacy policy, please Privacy Policy Visit the page. Use a strong password to ensure account security and do not share your login details with anyone. If you notice any suspicious activity, let us know immediately.
Responsible gaming means playing games for entertainment while understanding your own limits. pool game always supports a healthy and balanced gaming experience for players. We provide tools including self-exclusion and deposit limit settings to help players stay in control of their gaming. Gaming should be enjoyed purely as entertainment, never as a source of income. To learn more, please visit our Responsible Gaming Visit the page. Our support team is always ready to assist whenever you need help.
Still have questions?
If you can't find an answer, our support team is always ready to help. Or join pool game right now and experience it firsthand — registration is completely free.